FAQ

Frequently asked questions

How do I cancel my order?


Since it is a handmade product, we do not accept order cancellations or changes once an order has been processed. If you have questions regarding your order, please contact us and quote your order number.




What is the Return & Exchange policy?


Returned items need to be intact, returned in their original packaging and include a copy of the packing slip or receipt. You can return items up to 30 days after the date we shipped your order. Shipping charges are not usually refundable. Remember, we cannot accept returns without prior authorization. If we shipped the wrong item to you by mistake, please contact us and we will ship the correct item at no additional cost.




Do you offer product samples?


We don't offer product samples, but we casually include them in the order.




Do you offer discounts?


We send out newsletters where these include exclusive offers, new product announcements, events and skin and hair care tips and advice.




How to use the shampoo and conditioner bars?


Thoroughly wet hair and rub wet shampoo bar directly onto scalp. Apply shampoo and water as needed. Massage scalp. Rinse very well and repeat if desired. For our conditioner bar: rub wet bar directly onto hair focusing on the middle to the ends. Massage hair from root to tip to work product into strands. Leave for 1 minute and rinse.




Is the shampoo bar working on my hair?


Transitioning to a natural shampoo bar is easy but for some there may be a natural adjustment period depending on your hair type and previous hair products. To help clarify build up & residue from previous hair products, try using apple cider vinegar or baking soda on your hair and rinse. After a few washes you can start seeing real results.




Is your brand Cruelty Free?


Absolutely! All of our products are cruelty free. We do not test our products on animals, use ingredients tested on animals, nor sell into markets that require animal testing.




Are your shampoo bars safe for sentive scalp?


Our products are natural and made with mild ingredients ideal for sensitive skin. Having a sensitive scalp essentially means the skin on your scalp is more easily irritated, just like sensitive skin on your hands and face. We recommend our Peppermint Shampoo Bar for itchy scalp, irritated scalp or mild dandruff. Avoid washing your hair with water that’s too hot as this can irritate the skin on your scalp.




Are your shampoo bars safe for color treated hair?


Yes, all of our shampoo and conditioner bars are color-safe! They will not mess wth your beautiful color! They are formulated with ingredients to help support the overall health of your hair. Our shampoo and conditioner bars are all Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES)-FREE.




Which shampoo bar can I use for grey hair?


All of our shampoo and conditioner bars are great for grey hair! They are mild, natural and SLS free. They will keep your silver hair ultra-shiny and clean!




Are your shampoo and conditioner bars natural?


Yes, our shampoo and conditioner bars are all natural, SLS free. They will fortify your hair with amino acids, vitamins and essential oils. Their main ingredients are coconut oil and cocoa butter.